1. About Cleaning Company Sydney
Cleaning Company Sydney ("the Company", "we", "us", "our") is a professional cleaning services provider operating across greater Sydney, New South Wales, Australia. We provide general house cleaning, end of lease cleaning, deep cleaning, and commercial cleaning services.
Contact: 0468 285 590 | info@cleaningcompanysydney.com.au | cleaningcompanysydney.com.au
2. Bookings and Quotes
2.1 How Bookings Are Made
Bookings may be placed via our website quote form, by telephone, or by email. A booking is confirmed only when we provide written confirmation (by email or SMS) with the date, time, service type, and quoted price. Until confirmation is received, no booking exists.
2.2 Quotes and Pricing
All quoted prices are based on the property details provided by the customer at time of booking. Our published prices (available at cleaningcompanysydney.com.au/cleaning-price/) are fixed rates for standard properties in the described condition.
- All prices include GST and all standard cleaning products and equipment
- We reserve the right to adjust the quoted price if the property is found to be significantly larger or in materially different condition than described at booking
- Any price adjustment will be communicated to the customer before additional work is commenced
- Add-on services (inside oven, carpet steam cleaning, window cleaning etc.) are quoted and confirmed separately in writing
3. Cancellations and Rescheduling
3.1 Customer Cancellations
- More than 48 hours before the scheduled clean: Cancellation is free with no charge
- 24–48 hours before the scheduled clean: A cancellation fee of $50 applies
- Less than 24 hours before the scheduled clean: A cancellation fee of $100 or 25% of the booked service price (whichever is greater) applies
- No show / lockout: If our team cannot access the property at the scheduled time through no fault of our own, the full service price is payable
3.2 Rescheduling
Rescheduling is available free of charge when requested more than 48 hours before the scheduled clean, subject to availability. Rescheduling requests within 48 hours may incur a $30 administration fee.
3.3 Our Right to Cancel
We reserve the right to cancel or reschedule a booking if circumstances make it impossible or unsafe to complete the service, including: severe weather, team member illness, or access issues. In such cases we will provide as much notice as possible and reschedule at no charge to the customer.
4. Service Conditions and Customer Responsibilities
To ensure our team can complete your clean safely and effectively, customers must:
- Ensure safe access to the property at the booked time
- Ensure the property is free from biohazards, excessive mould, pest infestations, or other unsafe conditions — we reserve the right to refuse cleaning in such conditions
- Remove or secure valuable, fragile, or sentimental items before the clean
- For end of lease cleaning: ensure the property is empty of all personal belongings and furniture (unless otherwise agreed)
- Provide access to running water and electricity — essential for our cleaning equipment
- Notify us of any known hazards, security requirements, or special instructions at time of booking
5. Our Satisfaction Guarantee and Re-Clean Policy
5.1 24-Hour Satisfaction Guarantee (All Services)
If you are not satisfied with any aspect of your general, deep, or regular cleaning service, contact us within 24 hours of the clean being completed. We will arrange a complimentary re-clean of the specific area you are not satisfied with at no additional charge, subject to the following conditions:
- The complaint must be reported within 24 hours of the completed clean
- The area in question must not have been used, cleaned, or altered between the original clean and the re-clean
- The re-clean covers the specific task reported — not a full re-clean of the property
5.2 Bond-Back Guarantee (End of Lease Cleaning Only)
Our 100% bond-back guarantee applies exclusively to our end of lease cleaning service and covers the following:
- If your real estate agent or property manager identifies any cleaning deficiency at the exit inspection within 72 hours of our clean, we will return and re-clean the affected area at no additional cost
- The guarantee requires: written documentation from the agent specifying the cleaning issue(s), re-clean to be booked within 72 hours of the inspection
- The guarantee does not cover: damage to the property, items not cleaned due to being blocked or unsafe at time of original clean, cleaning tasks explicitly excluded from the original scope, or inspections conducted more than 72 hours after the clean
- The guarantee does not apply if the property was not empty at time of clean or if additional occupants/contractors accessed the property between our clean and the inspection
6. Payment Terms
- Payment is due on or before the day of the cleaning service
- Accepted payment methods: credit card, debit card, bank transfer, and cash (where arranged in advance)
- For regular/recurring cleaning plans, payment is charged automatically on the day of each scheduled clean
- Invoices for commercial cleaning services are due within 14 days of invoice date unless otherwise agreed in writing
- Late payments may incur interest at the rate of 2% per month on the outstanding balance
- We do not store credit card details — all card payments are processed through our secure payment gateway
7. Damage and Liability
7.1 Our Liability
Cleaning Company Sydney holds $20 million in public liability insurance. If our team causes accidental damage to your property during a cleaning service, please report it to us within 24 hours of the clean. We will assess the damage and, where we are at fault, arrange repair or compensation.
7.2 Limitations
- We are not liable for damage to items that were not disclosed as fragile or valuable at time of booking
- We are not liable for pre-existing damage, wear, or deterioration that our cleaning may have revealed
- We are not liable for damage caused by cleaning products used on surfaces that are not suitable for standard cleaning chemicals — customers must advise us of any special surface requirements at booking
- Our maximum liability for any single claim is limited to the value of the cleaning service booked
7.3 Customer Responsibility
Customers are responsible for ensuring their property is in a safe and accessible condition for our team. We reserve the right to refuse service and charge a cancellation fee if our team encounters unsafe working conditions upon arrival.
8. Privacy
Your personal information is collected and used in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By booking our services, you consent to us using your contact details to confirm bookings, send service updates, and follow up after your clean.
9. Reviews and Testimonials
We may send you a review request after your clean. Leaving a review is entirely voluntary. By submitting a review or testimonial, you grant Cleaning Company Sydney a non-exclusive, royalty-free right to use, reproduce, and display that review in our marketing materials, website, and social media channels.
10. Intellectual Property
All content on this website — including text, images, logos, checklists, pricing guides, and blog posts — is the property of Cleaning Company Sydney. No content may be copied, reproduced, or used without our written permission.
11. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Nothing in these terms limits your rights under the Australian Consumer Law (ACL) or other applicable Australian legislation.
12. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Your continued use of our services after any update constitutes your acceptance of the new terms.
13. Contact
For questions about these Terms and Conditions, please contact us at:
- Phone: 0468 285 590 (Mon–Sun 8am–9pm)
- Email: info@cleaningcompanysydney.com.au
- Website: cleaningcompanysydney.com.au/contact/